9 Must-have features for your Chatbot | Laptop Factory Outlet

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9 Must-have features for your Chatbot

9 Must-have features for your Chatbot

Having a Chatbot for your business will help you engage more with your fans as well as track traffic to give accurate analytics. However, each bot is supposed to be customized to meet the needs of your customers and those of your business. Below are some of the must-have features for any Chatbot to be effective;

  1. Conversation breaks

If your Chatbot is not customized in a way that it is possible to get what the user needs fast enough, it will result in having endless and long conversations which the user is trying to avoid. It is therefore important to incorporate conversation breaks in the menu to allow the user to select the services they want help with.

  1. Make it visual

As much as you want your Chatbot to offer solutions to your customers, it is also important to make it all fun and visual. This can be enhanced by the use of emoji. However, do not overdo it.

  1. Personalized content

Chatbots are able to remember information from a previous inquiry and this makes the clients feel more at ease while conversing with the bot. If you do not offer personalized content tailored to the customer’s needs, it is going to be a robotic conversation and may not benefit you or the client at the end of the day.

  1. High level of intelligence

Chatbots are designed to respond to queries in a better, and more intelligent manner than the humans. This means that a good Chatbot should offer solutions to clients faster, and provide the necessary data requested. That is why they are designed by artificial intelligence.

  1. Offer Suggestion option

This is the best way to make sure that your bot is helping you with improving your products or services from the feedback received from the client. For instance, asking the client if the information provided by the bot is useful will help you come up with better content for your site.

  1. Handoff to a human agent if necessary

Sometimes the user might develop complications and may need human assistance from the Chatbot. You should make sure that the bot has an option where it can connect the user to a human customer service provider should they need to talk to one.

  1. Analytics

While building your Chatbot, it is important to make sure that your bot is able to track traffic and offer analysis. After all, how else can you make sure that your customers are satisfied or your products need improvement or re-launching?

  1. Re-engaging with users fast

The main reason why most businesses use Chatbots is their ability to respond and offer solutions faster and easier for the users. While developing a Chatbot, make sure that your response time is also immediately and offers quality solutions.

  1. Exit Button

It is important to offer your clients a way out after successfully engaging with the user. To do this, you may want to include a “close chat” button to help them exit the bot successfully.

The purpose of having a Chatbot is to help with business operations, especially customer service. The above-listed features will help you develop a great Chatbot to cater for your needs as well as those of the consumers.

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